Terms and Conditions

Pivotal International

These Terms and Conditions govern the use of the Pivotal International website and all services provided by the company. By accessing our website or engaging in business with Pivotal International, you agree to comply with and be bound by the following terms.

Company Information

Pivotal International
Registered Office: Highstone House, 165 High Street, Barnet, Hertfordshire, EN5 5SU
Email: sales@pivotal-intl.com

1. Use of Website

The content provided on this website is for general informational purposes only. While Pivotal International strives to ensure that all information is accurate and up to date, we make no warranties or representations regarding completeness, reliability, or suitability. Unauthorized use of this website may result in legal action.

2. Services & Commercial Engagement

All services, including international sourcing, procurement management, trading, and consultancy, are subject to separate written agreements where applicable. Quotations, proposals, and commercial offers are valid only for the period stated and remain subject to availability, supplier confirmation, and mutually agreed contractual terms.

3. Orders & Acceptance

Orders are deemed confirmed only upon written acceptance by Pivotal International. We reserve the right to refuse or cancel any order prior to confirmation. Any changes to agreed terms must be approved in writing by both parties.

4. Pricing & Payment

Prices are subject to change due to market conditions, supplier pricing adjustments, exchange rate fluctuations, shipping costs, or regulatory requirements. Payment terms, including deposits and settlement schedules, will be defined within the applicable contract or invoice. Failure to comply with payment terms may result in suspension or termination of services.

5. Delivery & Risk

Delivery timelines are estimates unless otherwise agreed in writing. Pivotal International shall not be liable for delays resulting from customs clearance, transportation disruptions, supplier delays, or events beyond our reasonable control. Risk transfer and responsibilities shall follow the agreed commercial terms stated in the contract.

6. Limitation of Liability

Pivotal International shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or services. Where liability applies, it shall be limited to the value of the goods or services provided under the relevant agreement.

7. Intellectual Property

All website content, including text, graphics, logos, branding, and design elements, remains the property of Pivotal International unless otherwise stated. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary, commercial, or sensitive information exchanged during the course of business, unless disclosure is required by law or agreed in writing.

9. Force Majeure

Pivotal International shall not be held responsible for failure or delay in performance caused by events beyond reasonable control, including natural disasters, government restrictions, supply chain disruptions, labor disputes, or transportation interruptions.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with applicable local laws. Any disputes arising from the use of our website or services shall be subject to the jurisdiction specified in the governing agreement.

11. Amendments

Pivotal International reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website or services constitutes acceptance of any revised terms.